The front office staff at the reception will assist you during the admission process. They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference. They will also draw out an estimate and guide you for selecting the relevant category of room. In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge. Those seeking the cashless route would have to visit the insurance desk / TPA desk for the hospitalisation of the patient. The staff will escort the patient to the allotted room/bed and make you feel comfortable.
Your nurse will assist you in the discharge process which may take few hours to complete the process. Once your final bill is generated, you are expected to clear your dues by paying cash or by a credit/debit card. The nurse will hand over your discharge summary and belongings (like thermometer, urinal bedpan, etc. - used during the course of your stay). She will also explain the medications you need to continue after your discharge and any other follow-up instructions. In case you need a medical ambulance to drop you at your home, then please inform your nurse and she will make the necessary arrangement.
We value your family and friends and recognise that they are an important part of your recovery process.
As a patient or attendant, you have the right to: • Be treated with respect, consideration, compassion and dignity, in a safe and clean environment regardless of your age, gender, race, origin, religion, orientation or disabilities. • Be addressed by your proper name and to be informed about the names of the doctors, nurses and other healthcare team members involved in your care. • Full protection of your privacy, dignity and confidentiality in care discussions, examinations, and treatments. • A clear and understandable explanation by your doctor about your diagnosis, as well as the benefits and risks of each treatment, expected outcome and change in medical condition. • Be protected from physical abuse and neglect. • Receive information from the hospital regarding the expected cost of treatment and payment policies. • Request for a copy of your medical records as per protocol.
As a patient or attendant, you are responsible: • For keeping appointments, being on time for appointments, and calling your doctor/hospital if you cannot adhere to the appointment timing. • For providing complete and accurate information, including your full name, address, telephone number, date of birth, particulars of next-of-kin and insurance company/TPA/employer, past illness, and medication details wherever required. • For actively participating in your treatment plan and to keep your doctors and nurses informed of the effectiveness of your treatment. • For your valuables. Please leave your at home and only bring necessary items. • For treating all hospital staff, other patients and visitors with courtesy and respect; abide by the hospital rules and safety regulations; be considerate of noise levels, privacy and number of visitors; and comply with the ‘No Smoking’ policy. • For understanding all instructions before signing the consent forms.